Policy for Online Payments

Policy

The Grosse Pointe Public Library (the Library) offers online payment methods for Library programs and ticketed events. Should you decide to pay your tickets online, you will be asked to provide your name, contact information (e-mail required) and credit card billing information. A confirmation of your payment will be sent to you via e-mail.

The Library reserves the right to refuse service or cancel transactions at any time. Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company or financial institution and acceptance of payment by the Library. In the event that a credit card payment is unable to be processed, the Library will attempt to notify the customer using the contact information provided. In any event, the credit card user remains solely responsible for payments due.

Refunds

If you would like to request a refund for a payment made online please contact Mary Ann Short, by phone (313)343-2074 x227 or by email mshort@grossepointelibrary.org. When a fee has been paid using a credit card and a refund is necessary, the refund must be credited back to the account that was originally charged. Requests for refunds must be made on or before the day of the event. Refunds in excess of the original amount paid or cash refunds are prohibited. There are no fees for refunds or cancellations. Refund requests are subject to approval.

Privacy and Security

We respect your privacy! Credit card payment details collected electronically are encrypted using secure server technology. At no time does the Library store credit card information. This information is only made accessible to authorized credit card vendors and financial institutions to complete your transaction. Your name and contact information will be stored for event registration and removed once the event has occurred. We do not share any of your information.